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Error sending customer statements

Posted on by 4
Hi all,
 
Hoping someone can help me...
 
We are trying to set up emailing of customer statements but I keep running into a wall. 
 
I get the following error every time I try send out a test email: The target email address has not been specified on the document layout for Customer: C00004, Customer Statement. //Choose the Document Layouts action on the customer or vendor card to specify the email address.
 
The problem is, as you can see from the document layout below, there is an email address and so I am rather stumped as to why the customer statement simply doesn't want to work. The invoice works perfectly when testing with my own email address but the customer one simply doesn't want to work. 
 
Does anybody have any ideas as to what I am missing?
 
  • Casper Profile Picture
    Casper 10 on at
    Error sending customer statements
    I am having the same issue.  Where is this use contact email field?
  • Suggested answer
    Error sending customer statements
    I figured it out. After extracting a config package, I noticed the field for "use contact email" was marked as true. After changing to false, it accepted the email input. 
     
    Problem solved.

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