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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing quota limits
Customer experience | Sales, Customer Insights,...
Suggested Answer

Marketing quota limits

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Posted on by Gio.R 10

Hi,

I am looking for a clarification concerning the marketing quota limit.

As I saw form different documents, the maximum number of marketing contacts who can be reached for marketing activities is 2.000: after that, you need to pay for reaching additional contacts.

Is this number still valid? In the licencing guide published in december 2020 the included capacity says 10K contacts. Shall I refer to this as new limit?

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  • Suggested answer
    Shaina Profile Picture
    Shaina on at

    Hi Gio, 

    As per the December 2020 licensing guide, if a Marketing standalone application license or a Marketing Attach application license is purchased, it will grant you 10K Contacts. You can refer this pricing guide for confirmation: Marketing Automation | Microsoft Dynamics 365

    In case you have a marketing application deployed, then you can check the quota within the marketing application. Refer: Monitor your monthly quotas (Dynamics 365 Marketing) | Microsoft Docs

    Regarding 2k contacts, in the old licensing model, the Customer Engagement Plan for Dynamics 365 had previously provided customers who had 10 or more Customer Engagement Plan licenses with a D365 for Marketing application with 2,000 marketing contacts. 

    Hope this helps. 

    Regards,

    Shaina

  • Gio.R Profile Picture
    Gio.R 10 on at

    Hi Shaina,

    Thank you for your reply. So I have understood correctly, this new limit applies only if the solution is purchased today, whereas if I have purchased it before I will still have the 2K contacts limit?

    thank you,

    Gio

  • Suggested answer
    Shaina Profile Picture
    Shaina on at

    Hi Gio, 

    If you purchase the new licenses then you will have the new 10K contacts quota. However, if you previously received a free Marketing Application with your Dynamics 365 Customer engagement plan, then that would have provided you 2k contacts. You can check the quota for your existing configured marketing application. Refer: Monitor your monthly quotas (Dynamics 365 Marketing) | Microsoft Docs

    Regards,

    Shaina

  • DataZero Profile Picture
    DataZero 10 on at

    hi Shaina,

    I got an Action Pack on MSFT partner center recently! Got licenses for Dyn365 Customer Engagement Plan, includes Marketing. just install it but mt QUOTAS are ZERO! and cant find any help to know if I get quota limits or how to increase or buy quota limits on these action pack licenses....

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