Microsoft Dynamics CRM (Archived)

Advanced find not working

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Posted on by Community Member

Hello, I have problem with advanced find. Can't open and get an error.

User have System Administrator role, using 2016 on premise.

All other organizations on server are disabled.

I have checked logs files didn't find any errors.

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Aiden Kaskela 19,696 on at

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Hi,

You'll need to turn on the CRM tracing tool to get an error: crmdiagtool2011.codeplex.com

Turn on tracing, cause the error and turn it off immediately. You'll get a ton of log files but you should be able to do a find for ">>>>" or "exception" and see what the cause is.

Hope this helps! I'd appreciate if you'd mark this as Answering your question.

Thanks,

Aiden

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Nithya Gopinath 17,078 on at

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Hi Andrius,

You can enable tracing for dynamics CRM on premise to get the description of this error.

See: support.microsoft.com/.../how-to-enable-tracing-in-microsoft-dynamics-crm

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Community Member on at

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Hi,

Thanks for replies. Something wrong was with IE, I cleared localStorage and it fix my problem.

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Seemorgh 145 on at

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Hi all

I had the same problem today and it had not to do with browser cache/local storage. The issue was with one of our Web Front-End servers which for some reason was causing the error to come up. I found this out because when I used the machine name of one of the servers to go to the CRM site, it worked, but it did not work using the machine name of the other server (we have two WFE servers). The server log files (such as event logs) revealed nothing and we couldn't turn on the CRM tracing as it was the production environment and tracing would slow it down. At the end, we restarted the CRM services on the server which did the trick. I hope this is useful to people in similar situation.

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