web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP2010 Upgrade to GP20...
Microsoft Dynamics GP (Archived)

GP2010 Upgrade to GP2015 With Canadian Payroll

(0) ShareShare
ReportReport
Posted on by Don Craig 280

Good Morning,

I am in the process of upgrading a customer from GP2010 to GP2015 in a test environment.  When I go into the Dynamics Utilities I receive the following error message:

There was a problem ascertaining Product version information.  Dynamic GP Utilities will now exit.  Please check the duinstall.log file for more information.

When looking at the log file It states the following:

Error:  Product 7131 does not support upgrading from version 11.0.2398.

Product 7131 is the Canadian Payroll module and I have not been able to get by this message any help will be greatly appreciated,

Thanks

Don

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Nanook Software Profile Picture
    Nanook Software 2 on at
    RE: GP2010 Upgrade to GP2015 With Canadian Payroll

    You need to have the July Hot Fix installed (MicrosoftDynamicsGP14-KB3080334-ENU.msp) before you can run the update.

    Your Canadian tax tables are at a newer level then the version of Dyn 2015 you are installing.

    I have been working on a 2010 - 2015 R2 conversion for the past month with little issues.

    Kerry

  • Don Craig Profile Picture
    Don Craig 280 on at
    RE: GP2010 Upgrade to GP2015 With Canadian Payroll

    Kerry,

    Thank you very much for the solution.

    Don

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics GP (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans