GP2010 Upgrade to GP2015 With Canadian Payroll

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Posted on by Don Craig

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Good Morning,

I am in the process of upgrading a customer from GP2010 to GP2015 in a test environment. When I go into the Dynamics Utilities I receive the following error message:

There was a problem ascertaining Product version information. Dynamic GP Utilities will now exit. Please check the duinstall.log file for more information.

When looking at the log file It states the following:

Error: Product 7131 does not support upgrading from version 11.0.2398.

Product 7131 is the Canadian Payroll module and I have not been able to get by this message any help will be greatly appreciated,

Thanks

Don

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Don Craig 280 on at

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RE: GP2010 Upgrade to GP2015 With Canadian Payroll

Kerry,

Thank you very much for the solution.

Don
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Nanook Software 2 on at

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RE: GP2010 Upgrade to GP2015 With Canadian Payroll

You need to have the July Hot Fix installed (MicrosoftDynamicsGP14-KB3080334-ENU.msp) before you can run the update.

Your Canadian tax tables are at a newer level then the version of Dyn 2015 you are installing.

I have been working on a 2010 - 2015 R2 conversion for the past month with little issues.

Kerry