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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Journeys and ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Customer Journeys and email delivered vs opened

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Posted on by Marianne Godiksen 5

Hi,

I am setting up a customer journey where I want one of the triggers to send an email to recipients who has not opened an email. Which condition is the right one to use? Conditions-with-trigger.png

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  • Suggested answer
    Shaina Profile Picture
    Shaina Microsoft Employee on at

    Hi Marianne, 

    Here's something that could help you decide: https://docs.microsoft.com/en-us/dynamics365/marketing/insights-glossary

    Regards,

    Shaina

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