Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

How to stop tracking email opens?

(0) ShareShare
ReportReport
Posted on by

Dear All,

We are planning to use D365 Marketing to send out bulk emails to customers. When we are testing the email functionality, we can find the email opens are getting tracked in Marketing Email Insights and also getting tracked in Contacts timeline. 

1. How to disable this functionality of tracking Email Opens, Email Clicks and email timeline updates?

2. Will it work if I set Tracking to 'Do Not Allow' within Contacts? We seem to have 80K contacts, do I have to update it individually for each contact? Is there any overall Tracking setting which will apply to all contacts?

pastedimage1677844085674v2.png

Thanks

Gowtham

  • Suggested answer
    mkirkpatrick Profile Picture
    mkirkpatrick 98 on at
    RE: How to stop tracking email opens?

    Is it that you want to stop tracking of email opens altogether for all contacts or just don't want all of the email activity appearing on the timeline?

    If it's just the timeline, you could adjust the global timeline filters to exclude email activity. More info here:

    learn.microsoft.com/.../add-activities

    The Tracking field under Data Protection would do what you are looking for but is usually something you want users to opt in to (vs decide globally on their behalf) so that you minimize the loss of visibility into your valuable email reporting metrics.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,111 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,934 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans