Bypassed duplicate detection rules with Eloqua integration

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Posted on by ejk2828

Hi-

We enabled an Eloqua integration in Dynamics 365 that updates a few fields when an Eloqua form is filled out. Currently many duplicates are getting created because Eloqua is bypassing the duplicate detection rules I have set up in Dynamics.

Has any had this issue and know how to solve it?

Thanks,

Elena

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RaviKashyap 55,410 Moderator on at

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Hi,

The out of box duplicate detection rule only works within CRM (unless you have some custom code and calling it through SDK), so this is kind of expected.

If your rule contains only few field and are not complex, you could create alternate key which will work irrespective where the record is getting created

crmthings.wordpress.com/.../

community.dynamics.com/.../d365-alternate-keys-for-duplicate-detection

The other option is to built your own custom implementation which uses SDK to run your defined duplicate detection rule and throw error if the record is duplicate.

community.dynamics.com/.../duplicate-detection-and-merging-using-c-crm-sdk

Hope this helps.

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