Hi
we have a some problem with Dynamic, I created before some workflow updating some filed on the Case but now some field appears grayed out
the field are not read only but i need realy realy update this field with the workflow
any ideas?
*This post is locked for comments
Pls mark it as verified to close the thread
Hi,
This can happen when a field is in the form multiple times. Go to the first instance of the field on the form, and you will be able to update the field via workflow.
See: crmtipoftheday.com/.../cannot-update-fields-with-workflow
Hope this helps.
System CreatedOn & Modified on fields can be modified through workflow interface screens rather you can modify using plugin and custom Workflow. if you wanted as import pls follow Mr.Ravi suggestion .
Below Links may be useful.
mostlymscrm.blogspot.sg/.../understanding-createdon-and.html
If these are not the CreatedBy/ModifiedBy fields as Ravi suggested, but custom fields and not Read-Only, then my question is do you have multiple forms for this entity?
Is the form layout that you are seeing in the Workflow Editor that of the form where the fields are read/write?
Is it possible that these are the regular Read-Only fields, and the Read-Write fields are on a different location on the form, or other form.
I would check this scenario, as the Workflow editor displays the default System form, and not necessarily the one you are seeing when you are within the Case Form.
Hope this helps.
If this is a custom field and not readonly then it should appear in the workflow to edit.
Just to confirm, have you deactivated the workflow?
Hi,
If you are referring to createdon & modified on field then its not possible. You can however update the createdon using SDK [Plugins/ custom workflow activity] or through data import.
If you are referring to some other field, then ensure those fields are not read-only on all the forms.
Hope this helps.
#1
André Arnaud de Cal...
291,280
Super User 2024 Season 2
#2
Martin Dráb
230,235
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (
