grayed out field con Workflow when update Case

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Posted on by Salespace

we have a some problem with Dynamic, I created before some workflow updating some filed on the Case but now some field appears grayed out

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the field are not read only but i need realy realy update this field with the workflow

any ideas?

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RaviKashyap 55,410 Moderator on at

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Hi,

If you are referring to createdon & modified on field then its not possible. You can however update the createdon using SDK [Plugins/ custom workflow activity] or through data import.

www.magnetismsolutions.com/.../how_to_manually_modify_the_created_on_field_of_dynamics_crm_2011_part_2

If you are referring to some other field, then ensure those fields are not read-only on all the forms.

Hope this helps.

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Salespace on at

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i have check the field in the form and are not read only in the case view i can select the dropdown info, the field are custom entity dropdown

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RaviKashyap 55,410 Moderator on at

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If this is a custom field and not readonly then it should appear in the workflow to edit.

Just to confirm, have you deactivated the workflow?

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Aric Levin - MVP 30,190 Moderator on at

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If these are not the CreatedBy/ModifiedBy fields as Ravi suggested, but custom fields and not Read-Only, then my question is do you have multiple forms for this entity?

Is the form layout that you are seeing in the Workflow Editor that of the form where the fields are read/write?

Is it possible that these are the regular Read-Only fields, and the Read-Write fields are on a different location on the form, or other form.

I would check this scenario, as the Workflow editor displays the default System form, and not necessarily the one you are seeing when you are within the Case Form.

Hope this helps.

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Syed Ibrahim 6,257 on at

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System CreatedOn & Modified on fields can be modified through workflow interface screens rather you can modify using plugin and custom Workflow. if you wanted as import pls follow Mr.Ravi suggestion .

Below Links may be useful.

mostlymscrm.blogspot.sg/.../understanding-createdon-and.html

www.youtube.com/watch

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Nithya Gopinath 17,078 on at

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Hi,

This can happen when a field is in the form multiple times. Go to the first instance of the field on the form, and you will be able to update the field via workflow.

See: crmtipoftheday.com/.../cannot-update-fields-with-workflow

Hope this helps.

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Salespace on at

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thanks Sr, ive solve the "issue" with your help

you make my IT team very happy because they cant find a solution :)

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Syed Ibrahim 6,257 on at

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Pls mark it as verified to close the thread

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Eturyu 155 on at

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Hi Ravi,

Thank you very much. I know its an old thread, but his helped me a lot.

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