You’re offline. This is a read only version of the page.
Does CRM dynamics allow you you to setup up multiple teams using the one email address for replies or each team must have their own unique email address? For example, I have team 1 who receives a case but re-assigns the case to team2 for escalation. Team2 then replies back to the customer using the common email address. In this scenario, what would happen if the customer replies back to the email, will it append to the case assigned to team 2 or create a new case for team 1?
*This post is locked for comments
I have the same question (0)Hi,
teams are not email-enabled, so you can't send email to a team or from a team..
You might want to look into queues, though:
Share
Report
All responses (
Answers (
34,477
