Custom ribbon buttons are not shown in IE

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Posted on by Charan Raju C R

3,155 Super User 2024 Season 1

Hi,

I have added few custom buttons to one of the custom entity form ribbon in CRM 2015 On-Premise. These buttons are not showing in IE(11). But no issue in other browsers(Firefox and Chrome) and custom buttons on other entities also working fine in IE. Can anyone help me to understand what went wrong here?

Thanks,

Charan

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Charan Raju C R 3,155 Super User 2024 Season 1 on at

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RE: Custom ribbon buttons are not shown in IE

Javascript referenced with ribbon buttons had below statement which is not supported by IE.

var result = objArray.map(a => a.foo);

It works after replacing it with below.

var result = objArray.map(function (a) { return a.foo; });
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gdas 50,085 on at

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RE: Custom ribbon buttons are not shown in IE

Hi Charan,

Do you have any enable , display rule attach to the button?

Try to remove the rules for one button and check whether it's displaying or not? If it's showing then might be problem with the JS code.

In addition this is also happen due to browser cache

So clear all temp file , browser cache ,cookie , reset iis ,crm server .net temporary file and re login crm .

Hope this helps.
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RaviKashyap 55,410 on at

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RE: Custom ribbon buttons are not shown in IE

Hi,

It is possible that the custom button has some javascript related t the button which is failing only in IE11 and hence failing the ribbon button to load? Check the script related to that button and see if there is anything wrong with that.

Hope this helps.