Dynamics Community Forum Thread Details

Marketing Installation fails midway

We have multiple failed attempts of installing Marketing on our Sandbox instance.

We currently still run under Customer Engagement Licenses, that include Marketing App.

We've tried with System Admins, Global Admins, etc. as per instructions from https://docs.microsoft.com/en-us/dynamics365/marketing/purchase-setup / leading to a variety of errors regarding system access.

When the user is able to initiate the installation (via Admin Portal/Applications/Manage), it runs until about 42 - 48% at which point it fails every single time. Now it looks like I have a partial installation. Within Marketing itself it tells me "your installation includes the solutions, but not the services required by thh Marketing App....." with no more instructions than everything we've already tried.

Below is a copy of the email notification we get after each failed installation adempt.

If anybody can support us with this we appreciate greatly. Thank you

Dear Administrator,

We ran into an error while setting up Dynamics 365 for Marketing for your organization, rA CRM DEV. You can check the status here: https://mktdplp102ne.svc.dynamics.com/index.html?tenantProductId=2983db8c-b23b-472c-87d5-0c64e7ccf0cf&lcid=1033&geo=EMEA&organizationId=b00c91d5-4437-4a99-b906-a8bf05d20079#/marketing/setup

We recommend that you wait for about an hour and then rerun the setup wizard by going to: https://mktdplp102ne.svc.dynamics.com/index.html?tenantProductId=2983db8c-b23b-472c-87d5-0c64e7ccf0cf&lcid=1033&geo=EMEA&organizationId=b00c91d5-4437-4a99-b906-a8bf05d20079

See the Marketing Setup FAQ for troubleshooting advice. You can also get answers by visiting the community.

If you’ve already tried to set up the application several times and are still receiving this error message, please open a support case through your applicable Microsoft Premier channel or MPN partner channel. For more information about how to contact Microsoft Support directly, and how to find forums, FAQs, and other resources, please see the following: