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Microsoft Dynamics AX (Archived)

Sold Qty Inventory Variance in a Sales Order

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Posted on by Community Member

Hi,

Kindly need your support in the above issue, one of my client made an sales order for an item XYZ of qty =1 and invoiced. But inventory team identified that system picked the qty=20 .So they had contacted me and reported me that there is variance of 19 quantity for that item in that transaction and i have verified that there is no unit conversion for this item,In the back-end for inventtrans table if we see system shows sold qty=20.Looking forward for all your support to resolve this above issue.

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Guy Terry 28,977 Moderator on at

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Hi Ravi,

This is not that hard to do, particularly if over-delivery is allowed. The 'Line quantity' button on the ribbon bar will give more insight. Since the 20 are invoiced, I think the only option is to trigger use return/credit process.

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