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Can't access Sales Team Member or any other App

Posted on by 7,369 User Group Leader

Hi All,

I have a user who keeps seeing the Invalid App License error. Although, this user has been currently setup and have full CE license. (As mentioned in the below link)

https://support.microsoft.com/en-us/topic/invalid-license-this-application-requires-a-license-and-you-do-not-have-an-appropriate-license-assigned-error-code-2147812097-bcb866ac-e0a5-f226-ac77-bf4a5cdec6bd

We tried clearing browser cache but doesn't seem to help.

What else could I check? Thanks in anticipation.

  • Priyesh Profile Picture
    Priyesh 7,369 User Group Leader on at
    RE: Can't access Sales Team Member or any other App

    Thanks Soumen,

    I believe force sync could be an option. Could have slipped from sync and hence, not a single App (apart from the legacy classic app) is accessible.

    I'll try this and keep you posted. Thank you!

  • Suggested answer
    Soumen S Profile Picture
    Soumen S on at
    RE: Can't access Sales Team Member or any other App

    Hi,

    If you are confident that all the licenses are ok then  try force sync the user once from power platform admin center. Also make sure the security role the user has is added to the apps (just in case)

    Also you can diagnose the user issues from PPAC

    https://docs.microsoft.com/en-us/power-platform/admin/troubleshooting-user-needs-read-write-access-organization 

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