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Service | Customer Service, Contact Center, Fie...
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Is there a way to impose Business Unit level security on Subject Entity?

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Posted on by 5

Hi Community,

We need to display a set of subjects based on the Business Unit to the users.

At the moment we have nearly 30+ subjects and users are finding it difficult to choose from them.

Is there any solution to this problem?

Help is much appreciated!

Regards,

Satya.

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  • Verified answer
    Fubar Profile Picture
    2,761 on at

    Not using standard security model as the Subject entity is a Organisation entity (not User/Team).  You could potentially do something via a plugin on retrieve multiple, or create your own PCF control (for both those options  you would need to have something (.e.g. entity or xml) that indicates what BU can see what Subjects and then filter them in the plugin or PCF control).

  • SPatoju Profile Picture
    5 on at

    Hi LA,

    Thanks for answering the question.

    I'm fairly new to plugins. Can you show me a screenshot?

    I don't know how to create a plugin.

    Regards,

    Satya.

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