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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Trial Version - permis...
Service | Customer Service, Contact Center, Fie...
Answered

Trial Version - permissions error converting Case to Work Order

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Posted on by Community Member

Good morning,

I am testing the trial version of Field Service for Dynamics 365. I am trying to convert a case to a work order and receive the following error:

"User with ID ebb1c919-1771-4cc1-b795-e824bcec4cc2 does not have Create permissions for the msdyn_totalamount attribute in the msdyn_workorder entity. Count secured attributes in entity 11. User has 0 secured attribute privileges. callerAp=null"
Is this a limitation of the trial version or is it a configuration issue?
Thank you in advance,
Jim
  • Suggested answer
    Al Iggs Profile Picture
    Al Iggs Microsoft Employee on at

    Have a look at docs.microsoft.com/.../view-user-accounts-security-roles This error occurs if a user does not have the correct field security profile, some attributes use field-level security.

  • Community Member Profile Picture
    Community Member on at

    Alexander,

    Thank you for the reply.

    I will check with my IT dept as I do not seem to have access to the screens that allow permission edits. I wasn't sure if running in trial mode was related.

    Jim

  • Verified answer
    Al Iggs Profile Picture
    Al Iggs Microsoft Employee on at

    No worries, the trial is not limited in terms of functionality. Just point your administrator to the Docs link I shared earlier, it's just a simple security setting that needs to be changed.

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