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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Error MSG & GP clo...
Microsoft Dynamics GP (Archived)

Error MSG & GP closes after launching

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Posted on by Catherine L. 2,010

After launching GP, I am unable to enter a PW or User ID and the following message appears and closes GP: "An error occured while loading or initializing an addin. Ask your administrator to check the Windows event log for more details. Dynamics will now close."

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  • Catherine L. Profile Picture
    Catherine L. 2,010 on at

    Update: it looks like all the Add-ins in the folder have been deleted. How do you repair this?

  • drummerboy_10 Profile Picture
    drummerboy_10 on at

    Have you attempted a repair of Dynamics GP from the control panel?

  • Catherine L. Profile Picture
    Catherine L. 2,010 on at

    Yes, unfortunately, it errors out saying "Specified argument was out of the range of valid values. Paramater name: genericPath"

    If the contents of the Add-In folder are empty, is there any way to copy and paste files here to restore?

  • Suggested answer
    Richard Whaley Profile Picture
    Richard Whaley 25,195 on at

    Yes.  If you have a valid install on another workstation, copy the entire GP folder, including lower level folders, to a server folder or an external drive.  Then restore this to the workstation that has problems.  ONE CAUTION.  Make sure you move from a 32 bit machine to a 32 bit or from a 64 bit to a 64 bit machine.

    As a precaution, rename your current GP folder before doing this, creating a new one with the copied data, just in case.  99% of the time this has solved such problems for me.  Did it today for a client!

  • Catherine L. Profile Picture
    Catherine L. 2,010 on at

    So it turns out that the Integration Manager install I had done recently didn't install properly. I had to go into the Dynamics.SET file to remove the Integration manager information. Then, repair the Integration Manager program from Control Panel. I guess in GP2013, the Add-Ins folder is supposed to be empty!!

  • Verified answer
    Richard Whaley Profile Picture
    Richard Whaley 25,195 on at

    not necessarily empty but it holds dlls for add-in programs

  • Jonathan Fear Profile Picture
    Jonathan Fear on at

    Correction Richard in GP 2013 the add ins folder is actually empty.

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