Change sender on mail merge

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Posted on by Fritz Camille

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Hi all,

I would like to know if it is possible in CRM to change the sender of an mail merge? I have a queue setup so that all marketing related response go back to that queue.

When using Mail merge, the sender of the email is the person doing the mail merge. I would like to change that to the marketing email address. The quick campaign feature allows you to do that, but we are using Word templates.

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