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When you email out a survey, can you change who it is from in the 'from' field? Can you change it to a generic name (the name of your organisation or project) or choose a different user/member of staff, so for example, an administrator can send it out on behalf of a colleague who interacts with clients, so recipients recognise the name in the from field?
Michael Lindholm - to confirm, your IT is following steps as described in Customize the From address of the email | Microsoft Docs?
The changes should be reflected right away. If not, please send your tenant information to customervoice@microsoft.com and we will take a look
I had my IT-department help me with this changes this morning, but I still can't change the sender when sending the survey.
Does anyone know if it takes some time before the update takes effect? I'm hoping the answer is yes, if not I need to start looking in to why it's not working.
Best Regards
Michael
Check out this link. We just finished the process and are no using a "noreply@mpanyname.com" from address. Once you have this address you can change the From address to the new one in your email template.
https://docs.microsoft.com/en-us/dynamics365/customer-voice/customize-sender-email
Note: You will need to work with your Internet Service Provider. The Microsoft Support team that worked with me were very helpful (and patient).
Merlin_DIS
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