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No Plugin, No Workflow or any custom action is not triggering on Not Entity.
but there's issue in ModifiedBy and ModifiedOn change automatically to "CRM Administrator" User,
CRM Administrator have System Administrator.
MS Dynamics CRM Version : 8.2.0002.0112, On-Premises.
Any one have idea, how to fix this issue?
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Thank you Adam.
you were correct, it was because of workflow.
Now working fine.
So did the Admin change the owner of the parent record of these notes? For example did the owner of the account, contact or case record which has these notes get changed?
Could this ownership change have been done by a workflow which is owned by the admin? In which case it is the same as if the admin had done it themself.
Have you tried changing the 1:N relationship between the parent entity and the Notes entity so that the Assign action is set to "Cascade none"? This won't fix the records that are already broken, but would stop it happening in future [for this reason].
Hi Mahender,
I also enabled audit, but nothing found, just show record modified by CRM Administrator,
Not only one record, multiple records.
No, It happens to some notes, but in all entities.
yes, it happen to all system users, which use system.
Hi Joseph,
But Owner of records is change, CRM Administrator User on customize and configure the system, he don't create or update records.
Is auditing enabled?? if yes, are you able tosee audit records forthis entity?? if not enabled try to enable auditing and see what it's capturing
Does this happen to all notes records in all entities?
Does it happen to all users?
Hi Bilal
This may be caused by the Owner of the parent record changing and the relationship being configured to cascade the owner. This cause that behaviour for me once. I changed the relationship between notes and the relevant parent type to no longer cascade the owner and the problem stopped occurring
Hi Arpit,
Thank you for response,
It's CRM 2016.
User don't click on notes, it changed automatically.
all notes of record change to Modified By CRM Admistrator and Modified On Same Time for all notes.
CRM haven't this issue on clicking on notes changes the Modified BY and Modified On immeditely.
Hi Bilal,
What is your CRM version? If it is 2015 or less, then it has been observed that clicking on note immediately changes the Modified On and Modified By to the current date/time and user - even though no text has been changed.
Have a look this thread - https://community.dynamics.com/crm/f/117/t/169887
Hope it helps.
If my answer helped to resolve your issue, kindly verify it by clicking 'Yes'. It would be helpful to the other community members seeking to resolve a similar issue.
Cheers
Arpit
https://arpitmscrmhunt.blogspot.in
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