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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Sales return from the ...
Microsoft Dynamics AX (Archived)

Sales return from the POS is not marked with the sales order

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Posted on by imran ul haq 4,045

Hi Friends,

I Have a query regarding the sales return from the POS, actually I make the sale from POS and return it, Now when I post the retails statement sales order and the return sales order is not marked with each other. Can anyone advise me whether this is the standard behavior or is there any setup or hotfix is available to resolve this issue.

I am using AX 2012 R3

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  • Suggested answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at

    Please share CU version?

  • Suggested answer
    Sukrut Parab Profile Picture
    Sukrut Parab 71,735 Moderator on at

    I am not sure if automatic marking functionality is available in  POS but when you create return in AX , it does not automatically mark return invoice voucher with  with sales invoice .

  • imran ul haq Profile Picture
    imran ul haq 4,045 on at

    Hi Hassan,

    We are using AX 2012 R3 CU 13 (6.3.6000.151)

    Hi Sukrut,

    But I believe it should mark when we are creating the sales return order by selecting the original sales order.

  • Suggested answer
    guk1964 Profile Picture
    guk1964 10,888 on at

    There was an issue with returns being processed in the same shift with Moving Average cost - hotfix KB 3139018 - maybe that is relevant to your system

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