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Supply chain | Supply Chain Management, Commerce
Suggested Answer

Action messages don't make any sense

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Posted on by 149
Hello All, 
 
Is there a logical way to analyze the reasons for which action messages generate. All cancel messages don't make sense, especially the Cancel action messages, they are the most notorious. I need a mechanism to logically analyze the reasons for which action messages generate. Is there a document, a blog, or a vlog that explains clearly all this? I have tried to search but can't find anything specific that is helpful. My sense is that these action messages are vague and not accurate but I can't really prove it. I guess MSFT needs to do a better job in clearly explaining the process of generating these messages. PLEASE HELP ME.  
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  • RS-22012258-0 Profile Picture
    149 on at
    REPHRASING ABOVE SENTENCE: ALL ACTION MESSAGES DON'T MAKE SENSE, ESPECIALLY THE CANCEL ACTION MESSAGES, THEY ARE THE MOST NOTORIOUS. 
  • Suggested answer
    Laurens vd Tang Profile Picture
    4,593 Super User 2026 Season 1 on at
  • André Arnaud de Calavon Profile Picture
    303,691 Super User 2026 Season 1 on at
    Hi,
     
    Laurens provided some documentation and blogs. Setting up master planning requires thorough understanding of this area in Dynamics 365 SCM. Any misconfiguration can indeed lead to incorrect action message or wrongly planned orders. Please review the information shared by Laurens. You can also consider hiring a good Dynamics 365 SCM consultant with experience in this area.
  • Weaveriski Profile Picture
    23,620 Moderator on at
    @RS-22012258-0 do you have a "simple" example? Where you have a cancel action message and you disagree with the suggestion? You would likely need to provide some screen shots of the item coverage and the net requirements etc. but if people can see something they can help explain it. The key is that a lot of the suggestions are inter-related to upstream suggestions depending upon the settings, so it can be confusing, but ultimately it is a large calculator based upon all of the settings and gives you the answer based upon the settings! Getting an understanding comes from building small and then over-layering on that.    
  • RS-22012258-0 Profile Picture
    149 on at
     and others,
     
    HNY to all.
     
    I will post some examples soon. Will try to be as detailed as possible. Kindly do help when you get a chance. Thanks. 
  • RS-22012258-0 Profile Picture
    149 on at
     
    Attached is the export of the action messages and coverage group settings Lead time for the item is 10 day. There are many messages, Very few of them really make any sense. Please see if you can help me. I would be grateful.  
     
    Thanks
    Rajendra
  • RS-22012258-0 Profile Picture
    149 on at
    Hello 
     
    FYI: The 1st 2 files are an extract of the net requirements for an item. The safety stock is 110. I am being asked why D365 doesn't generate planned orders to cover safety stock early on. I have taken out increase and decrease action messages as depicted in the CV-settings file.
     
    Thanks
  • RS-22012258-0 Profile Picture
    149 on at
    Hi 
     
    Just thought I would ask you on one last issue that I am facing. If you can or someone else can help then that would be great. Here is the problem statement: 
     
    Safety stock: 150 for a purchased item, Lead time: 20 days
     
    Net requirements:
     
    1) On Hand: 10
    2) Existing demand, coming from a production order: 100
    3) Master planning generates a Planned purchase order for: 60
    4) There is already an existing Purchase order for: 100 that is expected to receive just 2 days after the Planned purchase order above in #3.
    5) Production order for 100. 
    - This order has a Postpone message because it pegs to a future Production order in #5. But it still generates a Planned purchase order for 60 while it could generate an Advance action message for the PO in #4 and generate a Planned Order for the later production order in #5. Why does it do that? 
     
    Any help would be greatly appreciated. 
     
    Thanks
    Rajendra
     
     
  • Suggested answer
    Drew Lencsak Profile Picture
    433 on at
    Action messages purely tell you there are Actions that can occur based on known data and Yes, based on how you configure them, they could be contradictory because the system needs a human to decide which Action to take based on their configuration.
     
    For example, You have a sales order due to ship Monday January 26. but based on the last MRP run, you will not complete production by then because there are other orders scheduled to be made ahead of it. MRP may give you all of the following actions:
     
    1) Postpone your sales order because you will not meet the ship date
    2) Expedite your Production so you can meet the current ship date
    3) some combination of above for lower level raw materials
     
     
    You need to setup Actions based on the decisions you want planners and buyers to make. And you need to understand these Actions are based on other working times setup in your Master plans and coverage groups. For example, do I care about Actions 60 days from now when my plan will likely shift over and over again between now and then? No, so why would I set my Actions messages to include transactions more than a couple weeks out at most?
     
    Once you dial that login into how you want to run MRP, the Actions messages will just be date or quantity-based suggestions. You do not have to make each action and taking some will eliminate the need for others.
     
    I'd add these videos to your library and see if they help:
  • RS-22012258-0 Profile Picture
    149 on at
     
     
    Thank you for your response. The videos are helpful and I was able to successfully conduct my session. Appreciate your assistance in solving the problem. Also, sorry for my delayed response. I did mean to respond earlier but was heavily tied up.   

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