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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Product receipt button...
Microsoft Dynamics AX (Archived)

Product receipt button greyed out on a confirmed PO

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Posted on by AngelAX 245

Good Day

I have a confirmed PO that has 3 line items.

2 of the line items have been receipted and invoiced.

When we try to receipt the last line item, the option is greyed out.

Please assist

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I have the same question (0)
  • AngelAX Profile Picture
    AngelAX 245 on at

    I see that the status for the PO is invoiced, should it not be open order.

    If that's the case, how can we change the PO back to an open- order?

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi Angel,

    Check if the 3rd line haven't been received already. If that's not the case - to change it back to open order click "Request change" and check 3rd line delivery reminder and resubmit the PO for approval

    Regards,

    V

  • AngelAX Profile Picture
    AngelAX 245 on at

    Hi Viesturs

    That worked. Thank you everyone for your prompt responses and assistance. I'm so happy :)

    Regards

    AngelAX

  • Verified answer
    Jay Barot Profile Picture
    Jay Barot 1,502 on at

    Dear AngleAX,

    For your information please.

    If PO is approval status is confirmed and status is open order means there is some quantity which you still have to receive and product receipt button is grayed out because of following reasons:

    1) Vendor is on hold (in my case this was the reason, somebody has updated vendor details and forgot to change the vendor on hold to "Never")

    2) Delivery reminder is showing zero/blank for that line item. (you can update the delivery reminder)

  • AngelAX Profile Picture
    AngelAX 245 on at

    Thanks Jay,Noted

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