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Customer experience | Sales, Customer Insights,...
Suggested Answer

Upload errors to CRM

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Posted on by 5

pastedimage1682081702835v1.png

So I cleaned up the data and mapped all the corresponding fields during the import, but the CRM keeps failing to mass upload the data from the CSV file. 

Can anyone help, please? The error description is above. 

Thanks. 

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  • Suggested answer
    XM-22040801-0 Profile Picture
    11 on at

    Hi,

    This error indicates that your CSV file has more or less columns than expected.

    You may have empty columns in your CSV file.

    Check if the first row contains something like ,,,

    It may also occur if you selected the wrong column or data separator when importing or if you have data on multiple lines.

    I invite you to open the CSV file with a text editor to make sure (Notepad, Notepad++, VSCode, etc.).

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