web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / HELP - Unable to build...
Customer experience | Sales, Customer Insights,...
Suggested Answer

HELP - Unable to build Segments based on Marketing Lists

(1) ShareShare
ReportReport
Posted on by KS-24051833-0 7
Is anyone else experiencing issues with building Segments based on Marketing Lists. We're trying to build a Contact Segment of members that are part of a Marketing List. For whatever reason, the segment returns 0 members even though there are members in the marketing list. On occasion it will return the correct value. Here's an example of what we're trying to build:
 
In this example, the Marketing List contains 10 members, however it returns 0 members for the Segment. 
 
I have the same question (0)
  • Fiona_Tiernan Profile Picture
    Fiona_Tiernan 429 Moderator on at
    Good morning,

    I have found recently that Segments in Real Time can take a while to update if edited rather than created from scratch.

    If you create a copy of the above Segment, and move to 'Ready to Use', does the Segment count still display as 0 members? Does your Segment contain any other query criteria that could be affecting the count?

    Kind regards,
    Fiona
  • jaa Profile Picture
    jaa 76 on at
    We have the same problem, but only with newer contacts, old contacts are somehow included in the segment. Has anyone a solution?
  • Suggested answer
    Fiona_Tiernan Profile Picture
    Fiona_Tiernan 429 Moderator on at
    Hi Jaa,

    I would recommend reading through this article on troubleshooting segments that show the incorrect member count. If the segment still isn't showing the expected numbers, I would raise a ticket with Microsoft. 

    I had to raise one in the last few weeks for a similar example - Microsoft had to make a fix in the back-end and the segments in Real Time are now working as expected for me in that particular environment, so might be worth them taking a look.

    Kind regards,
    Fiona
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
11manish Profile Picture

11manish 176

#2
ManoVerse Profile Picture

ManoVerse 149 Super User 2026 Season 1

#3
Jimmy Passeti Profile Picture

Jimmy Passeti 57 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans