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HELP - Unable to build Segments based on Marketing Lists

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Posted on by KS-24051833-0

Is anyone else experiencing issues with building Segments based on Marketing Lists. We're trying to build a Contact Segment of members that are part of a Marketing List. For whatever reason, the segment returns 0 members even though there are members in the marketing list. On occasion it will return the correct value. Here's an example of what we're trying to build:

In this example, the Marketing List contains 10 members, however it returns 0 members for the Segment.

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Fiona_Tiernan 388 Moderator on at

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Good morning,

I have found recently that Segments in Real Time can take a while to update if edited rather than created from scratch.

If you create a copy of the above Segment, and move to 'Ready to Use', does the Segment count still display as 0 members? Does your Segment contain any other query criteria that could be affecting the count?

Kind regards,
Fiona

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jaa 76 on at

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We have the same problem, but only with newer contacts, old contacts are somehow included in the segment. Has anyone a solution?

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Fiona_Tiernan 388 Moderator on at

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Hi Jaa,

I would recommend reading through this article on troubleshooting segments that show the incorrect member count. If the segment still isn't showing the expected numbers, I would raise a ticket with Microsoft.

I had to raise one in the last few weeks for a similar example - Microsoft had to make a fix in the back-end and the segments in Real Time are now working as expected for me in that particular environment, so might be worth them taking a look.

Kind regards,
Fiona

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