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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / HELP - Unable to build...
Customer experience | Sales, Customer Insights,...
Suggested Answer

HELP - Unable to build Segments based on Marketing Lists

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Posted on by KS-24051833-0 7
Is anyone else experiencing issues with building Segments based on Marketing Lists. We're trying to build a Contact Segment of members that are part of a Marketing List. For whatever reason, the segment returns 0 members even though there are members in the marketing list. On occasion it will return the correct value. Here's an example of what we're trying to build:
 
In this example, the Marketing List contains 10 members, however it returns 0 members for the Segment. 
 
  • Fiona_Tiernan Profile Picture
    Fiona_Tiernan 462 Moderator on at
    Good morning,

    I have found recently that Segments in Real Time can take a while to update if edited rather than created from scratch.

    If you create a copy of the above Segment, and move to 'Ready to Use', does the Segment count still display as 0 members? Does your Segment contain any other query criteria that could be affecting the count?

    Kind regards,
    Fiona
  • jaa Profile Picture
    jaa 76 on at
    We have the same problem, but only with newer contacts, old contacts are somehow included in the segment. Has anyone a solution?
  • Suggested answer
    Fiona_Tiernan Profile Picture
    Fiona_Tiernan 462 Moderator on at
    Hi Jaa,

    I would recommend reading through this article on troubleshooting segments that show the incorrect member count. If the segment still isn't showing the expected numbers, I would raise a ticket with Microsoft. 

    I had to raise one in the last few weeks for a similar example - Microsoft had to make a fix in the back-end and the segments in Real Time are now working as expected for me in that particular environment, so might be worth them taking a look.

    Kind regards,
    Fiona
     

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