RE: Outlook Add-In for Shared Mailbox
Unfortunately, the behavior you described is indeed "by design" as the Business Central Add-In is associated with individual mailboxes and not shared mailboxes. This means that the add-in will only be visible when users are in their personal mailbox and not in a shared mailbox.
However, there are a few workarounds you can try to make the add-in work with a shared mailbox:
1. Use a service account: You can create a service account that has access to the shared mailbox and install the Business Central Add-In on that account. This way, users can log in to the service account and access the add-in while working in the shared mailbox.
2. Use a distribution group: You can create a distribution group that includes the shared mailbox and individual users who need access to the add-in. Then, install the Business Central Add-In on each user's mailbox, including the shared mailbox as a recipient. This way, when users send an email to the distribution group, the add-in will be available to them.
3. Use the Business Central web client: Instead of using the add-in in Outlook, you can use the Business Central web client to process emails and attachments. This can be done from any device with internet access, and users can log in to the web client to access the necessary functionality.
I hope these suggestions help you find a workaround that meets your needs!
Share
Report
15
All responses (
Answers (
