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How can I stop sending an email at a given point in time

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Hi all.

I'd like to send an email in a customer journey and stop sending it in, for example, a month later.

But the rest steps need to be processed.

What should I do?

 

Happy new year!

  • Verified answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: How can I stop sending an email at a given point in time

    Hi Niheel,

    It is possible to set an expiry time for emails in the customer journey, but this time cannot be dynamic, it can only be a fixed time point.

    So the stopping of emails after one month as stated in your example can only be done by you manually setting a specific date after one month.

    But it has little impact on journey, as the start time of journey is fixed and there is not a lot of dynamic time present during the course.

    Here is an example.

    I set the first email to have expired yesterday, while the second email was not set.

    pastedimage1641198433260v2.png

    When the journey is live, there will be a waring message.

    pastedimage1641198544834v3.png

    And I will only receive the second email.

    pastedimage1641198696313v4.png

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