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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Purchase Order stuck
Microsoft Dynamics AX (Archived)

Purchase Order stuck

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Posted on by Fausat 222

Hi All,

A user had 4 lines on a PO and decided to delete one of the lines not needed, when sent back for approval, this PO got stuck. We have not been able to approve it . It has a status of In review and workflow error display which is pointing to the deleted line. Please how can I resolve this issue.

Thanks for your help

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  • guk1964 Profile Picture
    guk1964 10,888 on at

    For clarity:

    Are you using change management or just resubmitting through a workflow ? (Is it going back through PR approval or just  PO approval?)

    In Procurement and sourcing > Setup > Policies > Purchasing polices what has been set up as the policy for reapproval?

    Is it set up for a header level, or a line level approval?

    Possible Workarounds:

    Delete the whole PO and re-raise as you need and submit to workflow.

    if using change management then go to the parameter in vendor master called override change management and select it temporarily

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Fausat,

    What exactly is the issue and what does the error message say?

    Can you share that information?

    Many thanks and best regards,

    Ludwig

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