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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Cannot Go Offline With...
Microsoft Dynamics CRM (Archived)

Cannot Go Offline With Dynamics 365 Outlook Client

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Posted on by Community Member

Hi. I cannot go offline with Dynamics 365 on-line and CRM 2016 Outlook Client (08.02.0000.0749.) The error massage is "Client was not able to download data..."

I tried reinstall or delete Outlook cache but it didn´t help. I also tried Microsoft Support and Recovery Assistant and it didn´t help neither. In Recovery Assistant was only one error in first step - Automatic Configuration in O365 (translated) and I cannot figure out what does it mean.

Any idea as to what is going on and how to fix it?

Thanks.

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  • Varadarajan_84 Profile Picture
    Varadarajan_84 on at
    RE: Cannot Go Offline With Dynamics 365 Outlook Client

    Hello,

    I will suggest you to enable tracing and check for the log files, which could give you information about this error, you could also share it here for inquiry.

    Refer: dynamicsofdynamicscrm.wordpress.com/.../advanced-crm-know-how-enable-or-disable-tracing-for-microsoft-dynamics-crm-20152013-for-outlook

    Thanks.

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