
Hi,
Is anyone able to post some instructions on how I would add a condition to a segment within a journey, so that if a contact has already received the marketing email they will not get included again. I have been informed I can do this but can't work out how.
Thanks
Fiona
Hi Fiona,
You can add set segment as following screenshot:
Adding one behavior block in the segment, then select 'email delivered' and one marketing email.
Note:
Email delivered: A marketing email message is considered to have been delivered if it was sent (not blocked) by Dynamics 365 Marketing and no bounce was reported.