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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Adding a condition to ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Adding a condition to a segment, so that a contact within that segment won't be sent the marketing email within a journey

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Posted on by Fiona. 35

Hi,

Is anyone able to post some instructions on how I would add a condition to a segment within a journey, so that if a contact has already received the marketing email they will not get included again. I have been informed I can do this but can't work out how.

Thanks
Fiona

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Fiona,

    You can add set segment as following screenshot:

    Adding one behavior block in the segment, then select 'email delivered' and one marketing email.

    pastedimage1656481055361v1.png

    Note:

    Email delivered: A marketing email message is considered to have been delivered if it was sent (not blocked) by Dynamics 365 Marketing and no bounce was reported.

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