web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Adding a condition to ...

Customer experience | Sales, Customer Insights,...

Suggested Answer

Adding a condition to a segment, so that a contact within that segment won't be sent the marketing email within a journey

(0) Share

Report

Report

Posted on by Fiona.

35

Hi,

Is anyone able to post some instructions on how I would add a condition to a segment within a journey, so that if a contact has already received the marketing email they will not get included again. I have been informed I can do this but can't work out how.

Thanks
Fiona

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi Fiona,

You can add set segment as following screenshot:

Adding one behavior block in the segment, then select 'email delivered' and one marketing email.

Note:

Email delivered: A marketing email message is considered to have been delivered if it was sent (not blocked) by Dynamics 365 Marketing and no bounce was reported.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1

ManoVerse 168 Super User 2026 Season 1

#2

#3

Jimmy Passeti 51 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans