HOW TO ALERT WHEN ZERO UNIT PRICE OCCURS (NO TRADE AFREEMENT IN PLACE)

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I have a situation whereby if a customer does not have a trade agreement and a sales order is raised and no unit price entered we will produce an invoice for zero.

is there an alert/infolog message we can create to alert user to this before they finish the order

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Weaveriski 23,620 Moderator on at

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Have you tried on the field when created equal to 0?

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André Arnaud de Cal... 303,669 Super User 2026 Season 1 on at

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Hi Darren001,

What Steven is saying is that you can create alerts in AX. technet.microsoft.com/.../aa499769.aspx You can then set an alert whenever the sales price of a sales line is zero.

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Tim Schofield on at

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Another solution is to set a sales price of 999,999.99 on the item master, (for instance by creating items via a template). Then that's the sales price that you will see on the sales order line if there is no sales price trade agreement in place. In most cases that exceeds the customer's credit lime, and even if you aren't using credit limits that price is much more noticeable, and less likely to get all the way through the system to invoicing without anyone noticing - and of course you can then set an alert or cue for sales order lines with this price - just as you would for zero price.

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hi

Thanks for this i have set up the alert on the net amount set to zero, saved it and created an order with zero line and no alert has shown? thoughts?

also notice this alert is per user can u set it for all users

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André Arnaud de Cal... 303,669 Super User 2026 Season 1 on at

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Hi Darren,

Yes the alert is per user. It is a bit cumbersome to setup for many users. But maybe if one or two gets the alert, they can warn the sales clerk.

To have the alerts working, you have to start the Alert task in a periodic batch. Have you done this already? It might rn e.g. every 15 minutes or some, so it is not popping up directly.

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Weaveriski 23,620 Moderator on at

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The alert is the person being alerted for the 0 price entry, so it does not have to be every user, just the person controlling the process. I would go with Tim's process of the 9999999 entry, the user also notices it. Apart from that you have to attach the alert to a batch and process the batch periodically from the batch server as Andre defined.

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i have set up a batch, when i add a task it comes back with a class error? what is the class needed to run this?

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André Arnaud de Cal... 303,669 Super User 2026 Season 1 on at

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Hi Darren,

You can start the batch from a menu entry. Go to menu System administration > Periodic > Alerts. Here you can start the Change based alerts. In the Dialog enable Batch processing and set the recurrence.

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