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Service | Customer Service, Contact Center, Fie...
Suggested answer

Portal Profile page not found

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Posted on by 156

Hi,

I am registering a new user in the Customer Service Portal. I have the setting Profile/ForceSignUp set to True.

After providing uemail, username and password, and clicking Register, a 'This page isn't working' error is being displayed, and then the following:

Screenshot-2021_2D00_12_2D00_07-082529.png

Any suggestions as toi why much appreciated

Thanks

Steve

I have the same question (0)
  • Community Member Profile Picture
    on at
    RE: Portal Profile page not found

    Hi Steve, 

    Maybe you can try to restore all the settings to their default values:

    Authentication/Registration/ProfileRedirectEnabled: true

    Profile/ForceSignUp: False

    Or other changed settings...

  • Steve Pillar Profile Picture
    156 on at
    RE: Portal Profile page not found

    Hi Leah,

    Still no luck I'm afraid

    Steve

  • Community Member Profile Picture
    on at
    RE: Portal Profile page not found

    Hi Steve,

    You can try to clear cookies of the browser now.

  • Steve Pillar Profile Picture
    156 on at
    RE: Portal Profile page not found

    Hi Leah,

    I now get the message 'fph-support-portal.powerappsportals.com/ redirected you too many times'

    before going onto the above screen shot.

    The setting Authentication/Registration/ProfileRedirectEnabled is false

    Steve

  • Suggested answer
    Community Member Profile Picture
    on at
    RE: Portal Profile page not found

    Hi Steve, 

    Did the error appear only after changing ‘Profile/ForceSignUp’ setting?

    Have you done any other customizations?

    Maybe you can try to clear cache to test again:

    Server-side cache in portals - Power Apps | Microsoft Docs

  • Steve Pillar Profile Picture
    156 on at
    RE: Portal Profile page not found

    I might add that with an already registered user, the Profile page can be accessed and displayed as normal. The issue only occurs when registering a new user.

    Steve

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