Dynamics Community Forum Thread Details

Returns and Invoices having different Ship to address

Hello,

I was wondering if there is a way to have the ship to address pull from the original invoice when creating a return off of an invoice with the additional create return button.

For example, we have a customer account that is a "Trade Show" account. So every time an order is entered on that account number it will have a different ship to address. The Primary Address just has our Companys address. When these shows come back to us I create a return off the original invoice but the Return pulls in our Primary address instead of the ship to address.

I am not sure how they are putting the ship to address on the order from the start so that could have something to do with it. If the Sales staff enters and order and selects drop ship and enters the address there shouldn't it pull over on the return?

Thank you,

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