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How can I determine in Dynamics Customer Insights which specific Leads/Contacts will no longer be counted as People with Interaction and will therefore free up seats within the quota limit?
I tried setting up some segments, but the behavioral triggers seem limited (for example, there is no condition like “Email not sent,” etc.). Thank you
Email sent
Email opened
Email clicked
Form submitted
Journey participation
Marketing page interaction
SMS interaction
Event registration
Etc. it will count as not intracted, and we don't have specific time or a condition to specify this contact/lead has interaction or not. so we need to do it in alternative ways
Hi, thanks a lot for all the information you shared; everything is clear. The only part I’d like to dig into is point #1, because it would fit my use case perfectly.
Specifically: which fields and/or triggers should we set up to reliably segment by “last interaction date”? From what I can see, there doesn’t seem to be a standard/default property (like Last Interaction Date or another type of Timestamp) available, so I’m trying to understand what you recommend using.
Thanks again!
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