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Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Functional consultant

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Posted on by Peter A

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Hi there

I am happy to be a part of this community

I've been working as a Business Analyst for many years and particularly over the last 2 years as one that helped transition the company from version 8..2 on premise to version 9 cloud.

I really want to grow in my understanding of how I can leverage this to operate as a functional consultant in my setting.

Outside of a taking the Microsoft exams, what are the key 'practical' things do I need to do in my day to day work in order to achieve this for Dynamics 365 Customer service and Sales modules please?

Thanks Peter

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Bassey 9 on at

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Hi Peter,

Welcome to the community!

I think the best way is to get your hands dirty.

You can start with the labs in Microsoft Learn - https://docs.microsoft.com/en-us/learn/modules/get-started-with-dynamics-365-for-customer-service/ and also try to adapt business/user requirements to Dynamics.

Wish you the best!

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