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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Find the attachment fr...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Find the attachment from a case

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Posted on by DATASENSING 5

I use the CRM dynamics 365 for customer service and I receive lots of mail -> cases;  that contains some pdf attachment.

Is there a way to filter a queue with only cases containing attachment?

Because right now i have to go inside every case and see if there is an attachment 

pastedimage1656497156843v1.png

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Find the attachment from a case

    Hi DATASENSING,

    You could create a view with this filter:

    pastedimage1656570909474v1.png

    Validation:

    pastedimage1656570953136v2.png

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