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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / User can't log int...
Microsoft Dynamics NAV (Archived)

User can't log into NAV

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Posted on by Community Member Microsoft Employee

Hello,

We have a user that gets an error when opening NAV 2015.

His account is configured to log onto NAV via his domain account, not an NAV account.

Oddly the user can log in on 2 of his computers but not on his third computer.  All three of his computers are configured to log in using his domain account, not a local user account.  NAV uses a single sign-on so their is no need to enter a username and password when opening NAV.  When he opens NAV he gets the following error message:

"You do not have access to Microsoft Dynamics NAV. Verify that you have been setup as a valid user in Microsoft Dynamics NAV."

Snip.jpg

As mentioned this user is properly configured in NAV and can access NAV from several other computers, just not one in particular.  I'm thinking their must be some issue with the way his account is configured on that one computer.

It would be much appreciated if anyone can share their insight on why this is occurring.

Thanks.,

Brendon

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: User can't log into NAV

    Hey Suresh,

    That file was the cause of the issue.

    It was pointing towards our Test Environment and this particular user wasn't in the test environment, I edited the file to point towards our Production Server and it resolved the issue.  

    There were a few entries that had to be modified to suit our environment:

    <add key="Server" ...

    <add key="ServerInstance" ...

    <add key="UrlHistory" ...

    <add key="HelpServer" ...

    <add key="UnknownSpnHint" ...

    <add key="ClientServicesCredentialType" ...

    I also confirmed this entry:

    <add key="ClientServicesCredentialType" value="Windows" />

    Once I did that all was good.

    Thanks for your help.

    Brendon

  • Verified answer
    Suresh Kulla Profile Picture
    Suresh Kulla 44,614 on at
    RE: User can't log into NAV

    On the computer he is having issue please check at the following location

    C:\Users\<username>\AppData\Roaming\Microsoft\Microsoft Dynamics NAV\80\ClientUserSettings.config

    where <username> is name of the user

    Verify ClientServicesCredentialType value it should be Windows, compare the value with other files from other computer where he can login.

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