web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Suggested answer

Unable to download

(0) ShareShare
ReportReport
Posted on by 50

Trying to download either the Release file for Dynamics GP 2018 18.5 or the Year End Update file for GP 2018 using the following reference pages:

https://learn.microsoft.com/en-us/dynamics/s-e/gp/mdgp2018_release_download_378

 https://learn.microsoft.com/en-us/dynamics/s-e/gp/usgpye2018_396

Selecting either file requires a M$ sign in.   After getting through the paingful sign in process, I wind up in Customer Source, which I thought was defunct.  After getting signed in and going back to the reference pages and selecting the files all I get is a never loading white screen.

Thanks for any assistance.  Running out of time to get this update installed.

Categories:
I have the same question (0)
  • Suggested answer
    David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    14,069 Most Valuable Professional on at
    RE: Unable to download

    The File Download service still needs a CustomerSource login.

    Once you got your CustomerSource login working, did you try and download again?

    Regards

    David

  • Suggested answer
    Derek Albaugh Profile Picture
    on at
    RE: Unable to download

    If you're having issues with the internal sites, logging in, etc., you can reach out to this team > itmbssup@microsoft.com

    If you're seeing a white screen when attempting to download from our internal sites, try different browsers, deleting any caching, etc., as it's probably more a browser issue.

    If you're still not able to download a file, you can open a support case and we can get you whatever files you need.

    Thanks

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
CA Neeraj Kumar Profile Picture

CA Neeraj Kumar 1,841

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 783 Super User 2025 Season 2

#3
Sohaib Cheema Profile Picture

Sohaib Cheema 490 User Group Leader

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans