Announcements
No record found.
Hi,
I created a workflow that sends email when a new case was created. However, if the case was created from customer portal the workflow is not working. No email received
*This post is locked for comments
Hi Jane,
Please check the Scope of the Workflow. If it is set to 'User' level then Set it's scope to the 'Organization'.
If found useful, please mark the answer as verified.
CheersArpithttps://arpitmscrmhunt.blogspot.com
It's working now. You're right had to change the scope.
Hi jane,
1. What is the output message in Setting=>System Job for case creation,
is there in system job "Status Reason" is Successful ?
2. if it successful do the "configure the Microsoft Dynamics CRM E-mail Router ".
3. check scope of workflow from "user" to "Organization".
if found useful mark answer as verified.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
Thanks to all of our 2025 Community Spotlight stars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
JS-09031509-0 3
AS-17030037-0 2
Mark Eckert 2
