service call: adding multiple technicians

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Posted on by Ruth Ali

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Hi Guys,

I need step by step guide on adding multiple technicians to a new service call entry. My Tech Assignment window doesn't show any technician even though in the technician maintenance, all techs are linked to service areas. what am I doing wrong?

thnx, Ali

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Beat Bucher GP Gee... 28,061 Moderator on at

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Hi Ruth,

Were you able to figure out your problem ? do you still need help on this question ?

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Ruth Ali 730 on at

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well yes and no. At Technician Assignment, I marked both options ie to check by service area and by skills. This worked immediately afterwards. However, subsequent service calls are not showing any technician in the technician assignment window.

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