service call: adding multiple technicians

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Posted on by Ruth Ali

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Hi Guys,

I need step by step guide on adding multiple technicians to a new service call entry. My Tech Assignment window doesn't show any technician even though in the technician maintenance, all techs are linked to service areas. what am I doing wrong?

thnx, Ali

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Ruth Ali 730 on at

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RE: service call: adding multiple technicians

well yes and no. At Technician Assignment, I marked both options ie to check by service area and by skills. This worked immediately afterwards. However, subsequent service calls are not showing any technician in the technician assignment window.
Beat Bucher GP Gee... 28,058 Moderator on at

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RE: service call: adding multiple technicians

Hi Ruth,

Were you able to figure out your problem ? do you still need help on this question ?