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Microsoft Dynamics GP (Archived)

xBank with Office 365

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Hi all,

We use xBank (with Dynamics GP 2015) for emailing our banking remittances, and have had no issues for years. This week, we upgraded to Office 365, and since then we can no longer email them out. Interestingly, other GP email works fine - eg: for sending out reports, or via GP Power Tools. It's localised only to xBank.

When we try to send emails, we get an error report that when opened says "Email is not setup on this workstation...":

We were initailly using Outlook 64-bit, but have not installed 32-bit, with no differences.

As we are migrating user-by-user, we have 1 computer that still has Office 2010 installed, which works fine, but as we'll be finished migrating soon, this is not a permanent solution.

We've also tried setting up SMTP as an alternative method:

but again, no luck. We get the following error:

I can't seem to find a log or any details on why it's failing, or any more useful setup settings, such as ports, IMAP, etc.

Any suggestions would be hugely appreciated!

Thanks,

Shaun

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  • ShaunDaws Profile Picture
    ShaunDaws on at
    RE: xBank with Office 365

    OK I have a bit more information on this one now. So I tried sending a remittance from the server instance of GP, which doesn't have an email client installed. Strangely it actually sent! Upon further investigation, it seems tohave used Exchange Web Services to send it.

    The DLLs for EWS are installed on the client machines as well, but no matter what I try, I still get the no email client error.

    Additionally, I've tried installing Thunderbird as an alternative email client, but again, no go.

    It woul dbe great if anyone has any ideas on what to try next, even if you aren't using xBank. Any help is much appreciated!

  • ShaunDaws Profile Picture
    ShaunDaws on at
    RE: xBank with Office 365

    Jut an update, we got SMTP working as a workaround by using an IP address for the SMTP Server. Still no luck getting it to use the Outlook client directly though...

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