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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / MSCRMSandboxService me...
Microsoft Dynamics CRM (Archived)

MSCRMSandboxService messages

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Posted on by Community Member

We are seeing quite a few (at least 3-5 a minute) of the above message in the event viewer. How can I trace what is causing this? We also see after these warnings messages about MSCRMPerfCounters loading (not sure if they are related)

Event 20227

The Sandbox Host service has terminated a Sandbox Worker process.
 Source: Microsoft.Crm.Sandbox.HostService.exe (7500)
 Worker: {a3b70ecf-b459-4e65-b987-9bca1d60cbed}:32912
 Reason: TerminateOther

XML view:

- <Event xmlns="schemas.microsoft.com/.../event">
- <System>
  <Provider Name="MSCRMSandboxService" />
  <EventID Qualifiers="32768">20227</EventID>
  <Level>3</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2018-01-18T17:05:21.000000000Z" />
  <EventRecordID>292528535</EventRecordID>
  <Channel>Application</Channel>
  <Computer>(CRM server)</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Microsoft.Crm.Sandbox.HostService.exe (7500)</Data>
  <Data>{a3b70ecf-b459-4e65-b987-9bca1d60cbed}:32912</Data>
  <Data>TerminateOther</Data>
  </EventData>
 

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  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: MSCRMSandboxService messages

    this is what i could find for you :

    Causes

    A Worker process can be terminated for multiple reasons:

    1. A plug-in used resources (CPU, memory, handles) excessively.

    2. A Worker process was unresponsive to the Sandbox Host service.

    Resolutions

    No action is required unless there is a consistent failure. Using Advanced Find, review the PluginTypeStatistic for plug-ins registered in the system, which will provide information about plug-ins that have contributed to process terminations.

    you will have to do a lot investigation on each plugin.

  • Community Member Profile Picture
    Community Member on at
    RE: MSCRMSandboxService messages

    My concern is that these messages started showing up with the heavy frequency mentioned in just the last few days. 2 people have also said their Outlook has been crashing daily, so the events might have some relation.

  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: MSCRMSandboxService messages

    When a Worker process shuts down due to lifetime timeout, this event log warning is logged. This warning is normal, you don't need to worry about it.

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