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Team owner of selected queue is blank - cannot assign Case to this queue

Posted on by Microsoft Employee

I am sending data as XML data to dynamic CRM after authentication process completed. At that time i am getting response  like "Team owner of selected queue is blank - cannot assign Case to this queue". My sample data which i am sending to CRM.

Sample data:

<s:Body>
<Execute
xmlns="schemas.microsoft.com/.../Services"
xmlns:i="www.w3.org/.../XMLSchema-instance">
<request i:type="a:CreateRequest"
xmlns:a="schemas.microsoft.com/.../Contracts">
<a:Parameters
xmlns:b="schemas.datacontract.org/.../System.Collections.Generic">
<a:KeyValuePairOfstringanyType>
<b:key>Target</b:key>
<b:value i:type="a:Entity">
<a:Attributes>
<a:KeyValuePairOfstringanyType>

<a:KeyValuePairOfstringanyType>
<b:key>uor_email</b:key>
<b:value i:type="c:string"
xmlns:c="www.w3.org/.../XMLSchema">
<![CDATA[suganyaonetestread@g.com]]
</b:value>
</a:KeyValuePairOfstringanyType>

<a:KeyValuePairOfstringanyType>
<b:key>customerid</b:key>
<b:value i:type="a:EntityReference">
<a:Id>e3fe4ff2-a630-43cc-a1e8-abcd3a079866</a:Id>
<a:KeyAttributes/>
<a:LogicalName>account</a:LogicalName>
<a:Name i:nil="true" />
<a:RowVersion i:nil="true" />
</b:value>
</a:KeyValuePairOfstringanyType>
</a:Attributes>
<a:EntityState i:nil="true" />
<a:FormattedValues />
<a:LogicalName>incident</a:LogicalName>
<a:RelatedEntities />
</b:value>
</a:KeyValuePairOfstringanyType>
</a:Parameters>
<a:RequestId i:nil="true" />
<a:RequestName>Create</a:RequestName>
</request>
</Execute>
</s:Body>

once send above data. i am getting below response.

<ErrorCode>-2147220891</ErrorCode>
<Message>Team owner of selected queue is blank - cannot assign Case to this queue</Message>

Can you please help me to resolve this problem?

 

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