Payment in purchasing did not void properly and invoice is open with no amount remaining

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Posted on by Community Member Microsoft Employee

We voided a payment to a vendor that was paying multiple invoices. In the vendor transaction inquiry, it shows the payment is voided (with an asterix) and there was no error or interruption. All reports printed properly at the time of the void. When we go to apply a new payment to the now open invoices, we notice the invoices all show a zero amount remaining. They do not show a payment being applied, but the remaining balances of the invoices are all zero. Also, when we look at the payables summary inquiry for this vendor, we see that there are 4 invoices and the original amount matches the payables balance, but in the aging table below, there are no balances (see pic). Seems some tables did not get updated properly when the void kicked off. Any help would be much appreciated.

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Community Member Microsoft Employee on at

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RE: Payment in purchasing did not void properly and invoice is open with no amount remaining

As a quick follow up, to avoid this as a suggestion, we did run check links against the payables logical tables and no errors were found.