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Gate hours and rate is not printing on the paystub

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Posted on by yashu1915

Hello NAV users,
Hope everyone is doing fine,

We recently did a new payroll setup for gate hours in NAV. Everything is working fine, but when we print the paystub it does not show the rate and hours in paystub and just shows the amount. We definitely missed few steps, could you please help me in that? What steps I missed may have caused this? Any input here is much appreciated. Looking forward to hearing from the community.

Thank you so much for all your help!!

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Community Member Microsoft Employee on at

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RE: Gate hours and rate is not printing on the paystub

Hello,

Contact this email address for help with Serenic: 303.980.6007 | 780.489.5756 | 877.332.3742 or marketing@serenic.com

Thanks,

Steve
yashu1915 25 on at

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RE: Gate hours and rate is not printing on the paystub

Hello Steve,

Thank you so much for looking into this. We use Serenic for payroll. Where I can find the setup for that? Could you please guide me on that? Again, thank you so much!!

I do have the support number for Serenic. I will contact them too.
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Community Member Microsoft Employee on at

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RE: Gate hours and rate is not printing on the paystub

Hello,

Dynamics NAV never had a Payroll granule built-in. You needed to have an ISV Addon to actually run and pay payroll. What Addon do you have? Serenic, 4BzSoftware, other?

Do you know the ISV Payroll addon? If you can email the ISV name I can supply a support email/phone number.

Hope this helps.

Thanks,

Steve