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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Helps with customer jo...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Helps with customer journey analytics

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Posted on by Ladga 220
I have numerous journeys which have ran and completed and I can go into the individual journeys to see the analytics. I want a view where I can see all the combined journey insights, I assumed I could get this from the Journey analytics or Channel analytics tabs, however, no data is returned, the screens are blank, I'm using the trial version in case this matters in any way.
 
Is there something I need to do to get the Power BI reports to work?
 
I have the same question (0)
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    I encountered the same issue as you in my testing with the trial version.
    However, when I have been waiting for some time, the data shows up.
     
    Therefore, this may be due to the fact that the data is in the process of being synchronized, so you need to wait for a while.
     
    Alternatively, according to the official documentation.
  • Ladga Profile Picture
    Ladga 220 on at
    Thank you Dengliang Li, as you mentioned the data in the power bi reports did finally display but after about three days. I assume that this is due to being in the trial version?

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