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Helps with customer journey analytics

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Posted on by Ladga

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I have numerous journeys which have ran and completed and I can go into the individual journeys to see the analytics. I want a view where I can see all the combined journey insights, I assumed I could get this from the Journey analytics or Channel analytics tabs, however, no data is returned, the screens are blank, I'm using the trial version in case this matters in any way.

Is there something I need to do to get the Power BI reports to work?

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Ladga 218 on at

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Helps with customer journey analytics

Thank you Dengliang Li, as you mentioned the data in the power bi reports did finally display but after about three days. I assume that this is due to being in the trial version?
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Dengliang Li Microsoft Employee on at

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Helps with customer journey analytics

Hi,

I encountered the same issue as you in my testing with the trial version.
However, when I have been waiting for some time, the data shows up.

Therefore, this may be due to the fact that the data is in the process of being synchronized, so you need to wait for a while.

Alternatively, according to the official documentation.

How to use aggregate channel analytics - Dynamics 365 Customer Insights | Microsoft Learn

Best Regards,
Dengliang Li