web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

Copilot for Sales link email to recent records

(1) ShareShare
ReportReport
Posted on by 60
Hello,

In Copilot for Sales integrated with Outlook, we can associate emails with contacts, companies, opportunities, etc. The system allows you to automatically or manually select the link between the email and the data.

I have a problem with the delay. I create an opportunity in D365 CE. Then, I go to Outlook, I open an email then COPILOT For Sales, I want to save the mail to the opportunity that I created a few seconds earlier ... it does not appear. I have to wait several minutes.

Is this normal? Is there a setting to apply for a direct synchronization of Copilot for Sales with D365 CE?

Thank you in advance,
K
I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
11manish Profile Picture

11manish 156

#2
ManoVerse Profile Picture

ManoVerse 153 Super User 2026 Season 1

#3
Zhilan Profile Picture

Zhilan 49

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans