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Sales Transaction Entry - File in Use

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Posted on by 5

Hi Group, 

I have a user that is trying to export an invoice from Sales Transaction Entry and she is receiving an error message that the file is in use (see attached). 

I asked the user to click on the "Save" button prior to trying to exporting the invoice.  She clicked on "Save" and the current screen refreshed and created a blank new entry screen.

She had to lookup her saved invoice to be able to export it.  This seemed to work but the user had to find her invoice again, which creates more time spent looking for the saved invoice to be able to export it.

Is there a setup somewhere in GP that will not refresh the screen when someone clicks the "Save" button?

Thanks for your help!

GP-error-_2800_2_2900_.jpg

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  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Sales Transaction Entry - File in Use

    Looks like you are trying to print to a GP template. Are you sure you do not have the docx file already open?

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