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We have created a sales invoice and subsequently shown the invoices as paid by the customer but need to reverse the transaction how do we do that?
Many thanks this worked!
Hi there, thanks for your reply. Could you elaborate on exactly how to do the part, 'first unapply the sales invoice from the payment from the vendor ledger entry' please?
if the sales invoice has been closed, meaning paid by customer. you need to first unapply the sales invoice from the payment from the vendor ledger entry so the invoice and payment became open.
then you create a sales credit memo to reverse the sales transaction.
you can also create a customer refund or just keep the payment to apply for future purchases from the customer.
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