web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Return Order status is...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Return Order status is still "Open"

(0) ShareShare
ReportReport
Posted on by Vinay Raman 110

Hi Experts,

I am facing two issues with the return order as following

1) The line status is Invoiced but the header status is still Open and the related sales order status is also Invoiced and Delivery status is Complete Delivered..

2) The line status is Invoiced but header status in Open and related sales order status is Open and Delivery status is Reserved Physical.

Please suggest me how to change the status to closed.

Thanks,

Vinay

I have the same question (0)
  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Vinay,

    You face that issue in AX2009, is that right?

    Do you have a single return order only that shows this problem or are multiple return orders similarly 'defective'?

    Best regards,

    Ludwig

  • Vinay Raman Profile Picture
    Vinay Raman 110 on at

    Hi Ludwig,

    There are two types of problem here, both are mentioned above as number 1 & 2. And yes I am facing this issue in AX2009.

    BR,

    Vinay

  • Vinay Raman Profile Picture
    Vinay Raman 110 on at

    Hi All,

    Any help on this would be very appreciated.

    Regards,

    Vinay 

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Good morning Vinay,

    There is probably not much that you can do from the AX2009 client as an end user.

    You could e.g. check whether there are some charges / additional items that have been been completely return (=> check open qty) and you can test what you see if you create another invoice with the selection 'all'.

    If none of that gives you a hint of what might be wrong here then I would recommend getting into contact with a developer who can debug this issue for you.

    Best regards,

    Ludwig

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Martin Dráb Profile Picture

Martin Dráb 592 Most Valuable Professional

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 478 Super User 2025 Season 2

#3
BillurSamdancioglu Profile Picture

BillurSamdancioglu 305 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans