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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Users unable to retrie...
Microsoft Dynamics AX (Archived)

Users unable to retrieve current active Procurement and sourcing workflow

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Posted on by Mel Walker 92

Hey!

We have just created a new version (i.e 3.3.0) of a Procurement & sourcing workflow which is now the active version. However some users are still retrieving previous deactivated version (i.e. 3.2.0) in the workflow. I have cleared workflow usage data for the user and this did not resolve the issue. 

Thanks in advance!

Mel

Version: AX 2012 R3

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I have the same question (0)
  • Crispin John Augustine Profile Picture
    Crispin John Augustine 37,081 on at

    Did you ask yourself, when did (those) users submit to the workflow? (before or after activating the new Version)

  • Mel Walker Profile Picture
    Mel Walker 92 on at

    Crispin,

    Yes, we recalled the workflow and resubmitted after.

    Several tests were conducted on the same purchase order,

    > non-affected user would cancel & successfully resubmit into currently active workflow.

    > affected user would cancel & affected user unsuccessfully resubmits into previous deactivated workflow

    > affected user would cancel, and non-affected user successfully resubmits into currently active workflow

    > non-affected user would cancel, &affected user unsuccessfully resubmits into previous deactivated workflow

    Mel

  • Crispin John Augustine Profile Picture
    Crispin John Augustine 37,081 on at

    If possible, try deleting the older Version of the workflow.

    Before doing so, check the recIds of the Version in the table, and check for a possible usage data in the Client / Server / workflow (Batch) Server.

  • Suggested answer
    Mel Walker Profile Picture
    Mel Walker 92 on at

    Update: In the end we were able to get users to access the current/active workflow by closing their AX session & logging out of their current RDS session.

  • Mel Walker Profile Picture
    Mel Walker 92 on at

    Update: In the end we were able to get users to access the current/active workflow by closing their AX session & logging out of their current RDS session..

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